Member eligibility renewals are happening. Members - find out what to do to keep your insurance.
Health officials with the Centers for Disease Control and Prevention (CDC) and the Minnesota Department of Health (MDH) are responding to an outbreak of respiratory illness, called coronavirus (COVID-19). Hennepin Health is working closely with county Public Health, MDH and other local partners on this rapidly evolving outbreak.
Hennepin County Board Chair Marion Greene has declared a state of emergency in Hennepin County.
In response, Hennepin Health’s walk-in service center is currently closed to the public to protect the community’s health and slow the spread of coronavirus (COVID-19).
You can access many services via telephone (you may experience a wait).
Call Member Services at 612-596-1036 to reload your current card or for instructions on lost cards.
To get a new bus card, call Member Services at 612-596-1036. An activated card will be mailed to you.
Call your provider or clinic if you think you have been exposed to COVID-19 and want to seek testing and treatment. Your provider will work with public health workers to see if you need to be tested for COVID-19.
Call ahead, do an online screening or get information online:
Children’s Minnesota: 612-813-6000, www.childrensmn.org
Fairview Health Services: 1-800-824-1953, www.mhealth.org
Hennepin Healthcare: 612-873-3000, www.hennepinhealthcare.org
North Memorial Health: 763-520-5200, www.northmemorial.com
NorthPoint Health and Wellness Center: 612) 543-2500, www.northpointhealth.org
For SNBC Members - Allina Health: 1-888-425-5462, www.allinahealth.org
Additional service numbers
HealthConnection, a 24/7 nurse line that members can call to get professional medical advice: 1-888-859-0202
Hennepin County Front Door: 612-348-4111
Symptoms include mild to severe illness with fever, cough and difficulty breathing.
Read about COVID-19 symptoms at https://www.cdc.gov/coronavirus/2019-ncov/faq.html#symptoms.
Cover your coughs and sneezes with a tissue or into your sleeve, and then throw the tissue in the trash.
Wash your hands often with soap and water for 20 seconds, especially after going to the bathroom or before eating. If soap and water are not readily available, use a hand sanitizer that contains at least 60% alcohol.
Avoid touching your face with unwashed hands – especially your eyes, nose and mouth.
Stay home if you have cold or flu-like symptoms and avoid close contact with people who are sick.
Visit the following links for more information about COVID-19:
Hennepin County: www.hennepin.us/residents/emergencies/covid-19
Centers for Disease Control and Prevention (CDC): https://www.cdc.gov/coronavirus/2019-ncov/index.html
Minnesota Department of Health: https://www.health.state.mn.us/diseases/coronavirus/index.html
For questions about benefits for the testing or treatment of COVID-19, please contact Hennepin Health at:
Phone: 612-596-1036 |TTY: 1-800-627-3529
Hours: 8:00 am - 4:30 pm, Monday - Friday
DHS approved 3/24/2020 ID # HC-1077-MC