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Coronavirus (COVID-19) update for members

  • 03/26/2020

Health officials with the Centers for Disease Control and Prevention (CDC) and the Minnesota Department of Health (MDH) are responding to an outbreak of respiratory illness, called coronavirus (COVID-19). Hennepin Health is working closely with county Public Health, MDH and other local partners on this rapidly evolving outbreak.

Hennepin County Board Chair Marion Greene has declared a state of emergency in Hennepin County.

In response, Hennepin Health’s walk-in service center is currently closed to the public to protect the community’s health and slow the spread of coronavirus (COVID-19).

Get the service you need

You can access many services via telephone (you may experience a wait).

Call 612-596-1036

 

Bus passes

Call Member Services at 612-596-1036 to reload your current card or for instructions on lost cards.

To get a new bus card, call Member Services at 612-596-1036. An activated card will be mailed to you.

What to do if you think you may have COVID-19

Call your provider or clinic if you think you have been exposed to COVID-19 and want to seek testing and treatment. Your provider will work with public health workers to see if you need to be tested for COVID-19.

Call ahead, do an online screening or get information online:

  • Children’s Minnesota: 612-813-6000, www.childrensmn.org

  • Fairview Health Services: 1-800-824-1953, www.mhealth.org

  • Hennepin Healthcare: 612-873-3000, www.hennepinhealthcare.org

  • North Memorial Health: 763-520-5200, www.northmemorial.com

  • NorthPoint Health and Wellness Center: 612) 543-2500, www.northpointhealth.org

  • For SNBC Members - Allina Health: 1-888-425-5462, www.allinahealth.org

Additional service numbers

  • HealthConnection, a 24/7 nurse line that members can call to get professional medical advice: 1-888-859-0202

  • Hennepin County Front Door: 612-348-4111

What are the symptoms of COVID-19?

Symptoms include mild to severe illness with fever, cough and difficulty breathing.

Read about COVID-19 symptoms at https://www.cdc.gov/coronavirus/2019-ncov/faq.html#symptoms.

Help protect yourself

  • Cover your coughs and sneezes with a tissue or into your sleeve, and then throw the tissue in the trash.

  • Wash your hands often with soap and water for 20 seconds, especially after going to the bathroom or before eating. If soap and water are not readily available, use a hand sanitizer that contains at least 60% alcohol.

  • Avoid touching your face with unwashed hands – especially your eyes, nose and mouth.

  • Stay home if you have cold or flu-like symptoms and avoid close contact with people who are sick.

More information

Visit the following links for more information about COVID-19: 

  • Hennepin County: www.hennepin.us/residents/emergencies/covid-19

  • Centers for Disease Control and Prevention (CDC): https://www.cdc.gov/coronavirus/2019-ncov/index.html

  • Minnesota Department of Health: https://www.health.state.mn.us/diseases/coronavirus/index.html

 

For questions about benefits for the testing or treatment of COVID-19, please contact Hennepin Health at:

 

Phone: 612-596-1036 |TTY: 1-800-627-3529

Hours: 8:00 am - 4:30 pm, Monday - Friday

 

DHS approved 3/24/2020 ID # HC-1077-MC

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