Hennepin Health provides transportation to members who need assistance getting to and from health services that are covered due to a medical and/or psychological condition or disability. If eligible, members can apply for a monthly bus pass. Taxis and special transportation can also be arranged in certain circumstances. For more information, call Hennepin Health Member Services at 612-596-1036.
Note: Members that have a "L" on their ID already need to obtain a blank transportation card from Metro Transit and then bring the card to Hennepin Health's Walk-In Service Center to be loaded once their appointments are lined up.
To request a new member ID card, call Hennepin Health Member Services at 612-596-1036. Once you receive your new card, check all of the information to make sure it is correct. Contact member services immediately if:
Note: If you are changing personal information such as your phone number, date of birth or address, you will also need to contact your county case worker.
Members who qualify for a monthly bus pass can reload their bus pass over the telephone.
Call Member Services at 612-596-1036, TTY 1-800-627-3529:
To reload your current card
For instructions on lost cards
To get a new bus card. An activated card will be mailed to you.
Members with mobility or reduced fare cards: call Metro Transit at 612-373-3333 to replace your card or to get a new card.
Complete this form with your upcoming medical appointments to get a bus pass.