Quality management program

Mission

Our mission is to continuously protect and improve the health care provided to our members through a high-quality, integrated and cost-effective health delivery system. Building on strengths and identifying opportunities for improvement ensures that Hennepin Health members are receiving high quality care in a cost-effective manner, which will improve the overall health of the communities we serve. In pursuit of this mission, we also seek to become a leader in eliminating health care disparities.

Program scope

Hennepin Health's Quality Management Program is responsible for:

Quality of care and utilization of services
Performance Improvement Projects (PIP) and focus studies to identify, monitor and improve service and quality issues for members
Facility site and medical record audits
Creating and maintaining of the quality program, work plan and evaluation
The Health Care Effectiveness Data and Information Set (HEDIS) annual data collection, and Consumer Assessment of Health Care Providers and Systems (CAHPS) survey

Goals

The goals of the Quality Management Program include:

Making continuous and sustained improvement in performance improvement indicators as measured by standardized industry measurement methods
Improving members' health
Ensuring that providers' delivery of health care meets community quality, accessibility and appropriateness of setting standards
Achieving and maintaining member satisfaction
Ensuring that utilization rates will demonstrate neither over-utilization nor under-utilization of services
Addressing racial disparities in appropriate quality improvement activities

Quality improvement initiatives

Learn more about the 2017 Quality Management Program (PDF) and 2016 Quality Management Program's Evaluation (PDF).