Quality management program

Mission

Hennepin Health’s mission is to improve the health of Hennepin County residents through innovative collaboration with health care providers, Hennepin County services and community organizations. Hennepin Health takes an integrative approach to health care by addressing not only its members' medical needs, but also their behavioral health and social service needs. Building on strengths and identifying opportunities for improvement ensures that Hennepin Health members are receiving high quality care in a cost-effective manner, which will improve the overall health of the communities we serve. In pursuit of this mission, we also seek to become a leader in eliminating health care disparities.

Philosophy

The Hennepin Health Quality Management Program strives to provide for each member high quality, culturally competent, comprehensive health services according to contemporary professional standards. Hennepin Health encourages its providers to discuss all treatment options with their patients, free of retribution concerns, with the goal of building patient-physician concordant relationships. Quality consideration means full participation in medical treatment; preventive health maintenance services; education; the provision of treatment in the least restrictive environment possible; the appropriate and efficient application of available resources; the delivery of medically necessary care; and avoidance of medically unnecessary treatment or expenses.

Hennepin Health prohibits discrimination in all of its operations and activities on the basis of race, color, national origin, age, disability, sex, marital status, familial status, parental status, religion, sexual orientation, genetic information, political beliefs, reprisal and so forth.

Goals

The goals of the Quality Management Program include:

Improving members' health
Making continuous and sustained improvement in performance improvement indicators as measured by standardized industry measurement methods
Ensuring that the health care delivered meets community quality, accessibility and appropriateness of setting standards
Ensuring members have access to appropriate care that is needed
Achieving and maintaining member satisfaction
Addressing racial disparities in appropriate quality improvement activities

To obtain a copy of the current Hennepin Health Quality Management Program Description or Quality Management Program Evaluation, please contact Member Services at 612-596-1036.

2021 Quality Management program evaluation executive summary (PDF)