Get a ride

Eligible members who need assistance can get transportation to and from health-care appointments. Because each member has certain needs, call us and we will get you the right transportation option.

You can get a ride for:

• Medical and dental appointments or services (example: glasses, medical equipment).
• Physical therapy, mental health and chemical dependency appointments.
• Occupational therapy, acupuncture or chiropractic appointments.
• Appointments with social navigators or care guides (SNBC members or members who are assigned one).
• Health club or Touchstone Fitness Center visits.
• Getting your prescription at a pharmacy.

How to get a ride

Schedule a ride 3 days before your appointment. (Same-day rides can be made for urgent or emergency appointments that are medically necessary.)

Call 612-596-1036 (800-647-0550), TTY 800-627-3529 

Monday-Friday, 8 a.m. – 4:30 p.m. 
(After hours, contact the 24/7 nurse line at 888-859-0202.)

Before you call, please have the following ready to tell us:

• Date and time of appointment
• The address of where you are going
• The building name
• Your member ID card number

Bus, light rail or train

Many members will take public transportation. You can request a single, 10-ride or monthly pass. Members who request a monthly pass may be asked for additional information about their appointments.  

You should:

1. Contact Member Services at the number above.
2. Request a pass 5 days before your appointment to allow for mailing.

Call or stop in to the Member Service Center (525 Portland Avenue, 8th floor):

• To reload your current card.
• For instructions on lost cards.
• To get a new bus card. An activated card will be mailed to you.

Members with mobility or reduced fare cards: call Metro Transit at 612-373-3333 to replace your card or to get a new card.

Visit Metro Transit for bus and rail schedules. Use their online chat to get answers about fares, where to find park and ride lots, or which bus or train to take.

Other ride options

• If public transportation isn’t an option for you, we can arrange a taxi cab ride. 
• If you need more assistance, specialized transportation like wheelchair vans are available.

DHS approved 9/24/2020 ID #HC-1110-MC