Carry your member ID card with you when you go to the doctor or pick up your prescription at the pharmacy.
Contact Member Services immediately at 612-596-1036 if:
If your personal information changes (phone number, address, etc.), please also contact your county case worker.
Full details on how to properly use your member ID card can be found in your member handbook.
Interpreter services and translations are available to members with limited English. Contact Member Services at 612-596-1036.
Our plan products are designed to help you take care of your health. There may be a time when you don’t agree with our decision to deny, reduce or terminate a service. Or you may be dissatisfied with the quality of care or services provided. You can make an appeal or file a complaint.
If you choose to make an appeal or file a complaint, it will NOT affect your eligibility for medical benefits. Learn more and what to do.
Members can visit us at our drop-in center in downtown Minneapolis at 525 Portland Avenue, 8th floor. You can ask questions in person, pick up bus passes and use on-site computers for your health needs. The Member Service Center is open Monday - Friday, 8 a.m. - 4:30 p.m.
As our member, you can get professional medical advice through the HealthConnection 24/7 nurse line. Call 888-859-0202
You can get help to:
If you have a life-threatening situation, call 911 or go to an emergency room.
As our member, you have access to the Healthwise® Knowledgebase online health resource. You can:
Learn about your health at your convenience, in English or Spanish. Information is based on the best, most up-to-date medical research. Healthwise Knowledgebase can also help you prepare health-related questions for your doctor or clinic.
DHS approved 9/24/2020 ID #HC-1110-MC
Bus passes and ride options
612-596-1036, TTY 800-627-3529