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Frequently asked questions for Hennepin Health SNBC plan members who joined April 1, 2025.

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Forms/documents

Member materials 

  • PMAP/MinnesotaCare provider directory - effective 4/1/2025: English (PDF) effective 4/1/2025: Español (PDF)
  • SNBC provider directory - effective 4/1/2025: English (PDF) effective 4/1/2025: Español (PDF) 
  • List of covered drugs (Formulary) - effective 4/1//2025 (PDF)
  • List of covered drugs for SNBC members with Medicare coverage - effective 3/1/2025 (PDF)
  • Prior authorization chart (PDF)
  • 2025 PMAP member handbook (PDF)
  • 2025 MinnesotaCare member handbook (PDF)
  • 2025 SNBC member handbook (PDF)

Forms

  • Member information release form (PDF)
  • Member appeal and complaints (grievances) form (PDF)
  • Request for protected health information form (PDF) 
  • Change to protected health information form (PDF)
  • Request for personal health information disclosures form (PDF) 

Rewards vouchers

  • Adolescent immunization:  English (PDF) Af Soomaali (PDF)  Español (PDF)
  • Annual blood glucose test - A1C:  English (PDF)  Af Soomaali (PDF)  Español (PDF)
  • Annual dental visit:  English (PDF)  Af Soomaali (PDF)  Español (PDF)  
  • Annual eye exam:  English (PDF)  Af Soomaali (PDF)  Español (PDF)
  • Cervical cancer screening:  English (PDF)  Af Soomaali (PDF)  Español (PDF) 
  • Child & Teen Checkup six visits; 0-14 months:  English (PDF)  Af Soomaali (PDF)  Español (PDF)
  • Child & Teen Checkup visits; 15 months–17 years:  English (PDF)  Af Soomaali (PDF)  Español (PDF) 
  • Colorectal cancer screening: English (PDF)  Af Soomaali (PDF)  Español (PDF)
  • Early childhood immunizations:  English (PDF)  Af Soomaali (PDF)  Español (PDF)
  • Mammogram screening:  English (PDF)  Af Soomaali (PDF)  Español (PDF) 
  • Pregnancy prenatal visit:  English (PDF)  Af Soomaali (PDF)  Español (PDF) 
  • Pregnancy postpartum visit:  English (PDF)  Af Soomaali (PDF)  Español (PDF) 
  • Young adult checkup visits:  English (PDF)  Af Soomaali (PDF)  Español (PDF) 
  • Car seat program FAQ (PDF)

Notices

  • Advance health care directive (ages 18+)
  • Restricted Recipient Program (PDF)
  • Members have a Bill of Rights pursuant to Minnesota Statutes, Section 62D.07, subdivision 3. You can read your Bill of Rights in your member handbook.
  • Nondiscrimination notice
  • Notice of privacy practices (PDF)
  • Language and civil rights notices: English (PDF)  Hmong (PDF)  Somali (PDF) Spanish (PDF)
  • Rights and safety with third-party health information apps
  • Limited English Proficiency (LEP) plan (PDF) 

DHS approved: 9/24/2020, HC-1110-MC; 2/27/23, QM-1417-MC


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612-596-1036, TTY 711

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