You have the right to get your health information on your mobile device using a third-party health information app. Health information may include certain personal medical data, your health care claims data and provider information. (Certain health information is considered confidential under state and federal law and may not be viewed. This information may be available by calling Member Services.)
Hennepin Health does not have a health information app and does not require any member to use one. Third-party apps are provided by independent companies. In order for you to view your health information, it will be shared with the app.
When you use a third-party app, you authorize the sharing of your information. Any time this happens, there is some risk that your health information could be shared with others.
If you are going to use a third-party health information app, you should take an active role to protect your information. Knowing what to look for as you choose your app can help you make a safer decision.
First, you must download the third-party app. You can do this by going to the app store in your device. Follow the instructions the app gives to download.
Once you have downloaded the app, you will need to create a Hennepin County account. This account will authenticate you and allow your health data to be released to the third-party app. You can create the Hennepin County account through the app or create the account ahead of time by following this guide. (The Hennepin County account may be used to access other county resources and services.)
You can end third-party app access to your health information by removing your consent. Go here, select the app and click “No” under member consent.
You can file a complaint. Third-party apps are not typically covered by the Health Insurance Portability and Accountability Act (HIPAA). Most apps fall under the oversight of the Federal Trade Commission (FTC) and the protections of the FTC Act.
You can also contact Hennepin Health at 612-596-1036 (800-647-0550) or TTY 711 (800-627-3529) with questions about your specific health information.
Approved by DHS 10/20/2021, HC-1227-CO