exclamation icon

Frequently asked questions for Hennepin Health SNBC plan members who joined April 1, 2025.

hennepin health your community health plan logo

Hennepin Health
  • Home
  • Members
  • Providers
  • About
    • Website
    • Provider updates

  • Find a provider/clinic
  • •
  • Forms/documents
  • •
  • Renewals
  • •
  • Get a ride
  • •
  • Services
  • •
  • Rewards
  • •
  • Wellness
  • •
  • Plans
  • •
  • Member News
  • •
  • •
  • Forms/formulary
  • •
  • Prior authorization
  • •
  • Claims/billing
  • •
  • Provider resources
  • •
  • Provider updates
  • •
  • Contract/registration
  • •
  • Provider Portal
  • •
  • Contact
  • •
  • About
  • •
  • Awards/recognition
  • •
  • Care coordination
  • •
  • Health care fraud/abuse
  • •
  • Quality management
  • •
  • Blog
  • •
  • Community outreach
  • •

Nondiscrimination notice

Nondiscrimination in Health Programs and Activities: Affordable Care Act – Section 1557

Hennepin Health complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, gender identity or sex. Hennepin Health does not exclude people or treat them differently because of race, color, national origin, age, disability, gender identity or sex.

Hennepin Health provides free aids and services to people with disabilities to communicate effectively with us such as:

  • Qualified sign language interpreters
  • Written information in other formats (larger print, audio, accessible electronic formats, etc.)

Hennepin Health provides free language services to people whose primary language isn't English such as:

  • Qualified interpreters
  • Information written in other languages

If you need these services, let a member of your care team know. If you believe that Hennepin Health has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, gender identity or sex, you can file a grievance with:

Hennepin Health Grievance Coordinator
300 South Sixth Street MC 604
Minneapolis, MN 55487-0604
Phone: 612-596-1036
Fax: 612-904-4267
hennepinhealth@hennepin.us

You can file a grievance in person or by mail, fax or email. If you need help filing a grievance, contact Hennepin Health Member Services or Hennepin Health's grievance coordinator.

You can also file a civil rights complaint electronically with the U.S. Department of Health and Human Services Office for Civil Rights, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW Room 509F, HHH Building
Washington, D.C. 20201
800-368-1019 or 800-537-7697 (TDD)

Complaint forms are also available.


Contact us

phone icon

612-596-1036, TTY 711

More contact info
  • Contact
  • •
  • Careers
  • •
  • Nondiscrimination notice
  • •
  • Notice of privacy practices
  • •
  • Language and civil rights notices

Hennepin County logo © 2025 Hennepin County, Minnesota
Follow us