We want our members to receive high-quality care. We do this through our Quality Management program which supports our integrative member health care approach that addresses medical needs along with mental health and social needs like housing, food and transportation.
Our Quality Management program is reviewed every year to measure impact and to make sure we are meeting regulatory standards and guidelines. We use learnings to help us develop and prioritize new strategies, and to track progress toward current goals.
Our Quality Management program:
Together with our providers and community partners, Hennepin Health coordinates quality, culturally-aware care to members.
Learn more: Contact Member Services at 612-596-1036 for a copy of the current Quality Management program description or report.
The Hennepin Health Healthwise® Knowledgebase has information and videos about nutrition, illnesses and how to stay healthy.
Our Quality Management program is dedicated to improving member health and care. We aim for repeated improvement of our health plan services and seek to be a leader in eliminating health care disparities. We want our members to have the best health care access and delivery as set by community and Minnesota standards.
Here are some of the ways we are working on quality care.
The Centers for Medicare & Medicaid Services (CMS) and Department of Human Services (DHS) do an annual survey called the CAHPS (Consumer Assessment of Healthcare Providers and Systems) to measure member satisfaction with our plans.
Read the 2021 PMAP CAHPS report (PDF)
Read the 2021 SNBC CAHPS report (PDF)
We use standardized performance measures to provide members, consumers and providers with the information they need for a reliable comparison of our health plan. These standards are called Healthcare Effectiveness Data and Information Set (HEDIS).
Read the 2021 HEDIS Summary - PMAP/MinnesotaCare (PDF)
Read the 2021 HEDIS Summary - SNBC (PDF)
Population Health Management (PHM) is an integral part of Hennepin Health. It focuses on increasing member health care quality and value by improving preventive or chronic disease care and care coordination for members with complex medical and social needs.
The program is tailored to help you feel as good as possible no matter your health status. Programs and services work with you in your own space. The program encourages you to have a primary care provider who assists you in your care and addresses other issues like housing and food insecurity.
Our programs help you:
If you would like to participate in the PHM programs or want more information, call us at 612-596-1036, TTY 711.
Clinical practice guidelines describe appropriate care based on the best available scientific evidence and broad consensus. Their use promotes best practices, reduces variation in clinical practice that does not provide value, reduces disparities and encourages efficient use of resources.
Go to our clinical practice guidelines webpage.
DHS approved 2/27/2023; QM-1416-MC
612-596-1036, TTY 800-627-3529
Info for a healthy you