Service authorization request form update

• 06/18/2024

Key points

When using the service authorization request form, providers now have the option to check one of three options regarding the nature of their request: retro, current/standard, or urgent.  Providers should utilize this feature to help with proper turnaround times. 

Summary

Hennepin Health’s service authorization request form has been updated so providers can clearly mark the nature of their request: retro, current/standard, or urgent.  Providers should utilize this feature to help with proper turnaround times, especially when a request is urgent. 

Hennepin Health must meet these turnaround times for each type of request: 

• Retro requests: 30 calendar days     
• Current/standard requests: 10 business days     
• Urgent requests: 72 hours 
  
  

Resources

• Hennepin Health Customer Services: 612-596-1036 (press 2)  
• Hennepin Health website: www.hennepinhealth.org