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Member Service Center (MSC)

Location

The MSC is located in downtown Minneapolis at 525 Portland Avenue on the 8th floor; in the same building as other county health and human services and the Red Door Clinic. 

Hours 

Open Monday-Friday, 8 a.m. – 4:30 p.m.; closed on holidays. 

Stop in to:

  • Get help to find a doctor, clinic or dentist or to make an appointment. 
  • Pick up or reload a bus/rail pass. 
  • Get help with reward vouchers. 
  • Ask questions about your member or health plan benefits.
  • Get help with health insurance billings.
  • Use a private room to make a phone call or meet with your care team. 
  • Use the on-site computers to look up health info or bus/rail maps and fares.
  • Gather community or county materials and get information about programs like WIC, SNAP and other services.
 

Map to Member Service Center 525 Portland Avenue


Contact us

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612-596-1036, TTY 800-627-3529

More contact info

Get a ride

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Bus passes and ride options

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Member materials

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Get lists and handbooks
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