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Our initiatives focus on the quality and safety of clinical care and the service quality our members receive. Each year, we monitor and evaluate our initiatives to identify areas that can be improved.
If you want more information, call us at 612-596-1036, TTY 711.
Quality management
PIPs support consistent provider practices to lessen member confusion and enhance their health care experiences. PIPS also seek to provide continuity of care, promote racial equity and prevent duplicate services. We often work with other Minnesota MCOs and stakeholders to execute the PIPs. Typical PIPs run over a 3-year period.
This initiative is designed to promote health equity and overall health while reducing racial disparities among SNBC members living with both diabetes and depression. The goal is to examine and reduce disparities that affect diabetes and depression by incorporating community-informed measures that impact both mental and physical health to improve overall health outcomes. A key aspect of the approach is learning from the community what actions they feel would create the most opportunity for that improvement.
2024-2026 SNBC diabetes and depression performance improvement project (PDF, 2MB)
This initiative is designed to promote a “healthy start” for our PMAP and MinnesotaCare children by improving services for pregnant women and infants. We identified and included measures in areas that have the most significant racial and ethnic disparities. In pursuit of community-informed measurement, groups that are most negatively impacted by structural inequities will have the opportunity to help identify, design, and validate a quality metric that can be considered as part of our overall healthcare quality improvement cycle.
2024-2026 PMAP/Minnesota Care healthy start performance improvement project (first interim report) (PDF, 2MB)
Each year, Hennepin Health conducts focus studies to identify areas or topics which may need improvement, ensuring member members receive the best possible care. Below are studies that were conducted to evaluate the quality of care or quality of service provided to our members.
Cervical Cancer Screening focus study
It is recommended that individuals who were born female receive cervical cancer screenings every 3-5 years unless they do not have a cervix. The current cervical cancer rate among women in the United States. is 7.6 per 100,000 which is higher than the worldwide rate. In Minnesota, studies from 2015 to 2019 indicate 50% of cervical cancers were diagnosed among females under the ages of 50. This focus study is being conducted over two years, looking at the barriers impacting cervical cancer screening, especially among the minority populations.
Understanding the primary deterrents to and barriers impacting cervical cancer screening – phase II (PDF, 2MB)
Cervical Cancer focus study report – phase 1 (PDF, 1MB)
Barriers to follow-up care focus study
A follow-up visit within 30 days of hospitalization for mental health is an important step in keeping members safe and supported as they return to daily life. This quick check in helps bridge the gap between inpatient care and community services, making sure medications are on track, support systems are in place, and any new or returning symptoms are caught early. Overall, a 30-day follow up acts as a safety net that helps people maintain the progress they made in the hospital and continue moving toward long-term stability. This study seeks to outline the barriers that members may face in trying to access this important follow-up care.
Barriers to 30-day follow-up after hospitalization for mental illness (PDF, 1MB)
Clinical practice guidelines describe appropriate care based on the best available scientific evidence and broad consensus. Their use promotes best practices, reduces disparities and encourages efficient use of resources.
Go to our clinical practice guidelines webpage
CAHPS Survey reports
HEDIS Summaries
Performance improvement projects
Focus studies
Member surveys
DHS approved 2/27/2023; QM-1416-MC
612-596-1036, TTY 711
Info for a healthy you