Frequently asked questions for Hennepin Health SNBC plan members who joined April 1, 2025.
Our initiatives focus on the quality and safety of clinical care and the service quality our members receive. Each year, we monitor and evaluate our initiatives to identify areas that can be improved.
If you want more information, call us at 612-596-1036, TTY 711.
The Hennepin Health Healthwise® Knowledgebase has information and videos about nutrition, illnesses and how to stay healthy.
PIPs support consistent provider practices to lessen member confusion and enhance their health care experiences. PIPS also seek to provide continuity of care, promote racial equity and prevent duplicate services. We often work with other Minnesota MCOs and stakeholders to execute the PIPs. Typical PIPs run over a 3-year period.
This initiative is designed to promote health equity and overall health while reducing racial disparities among SNBC members living with both diabetes and depression. The goal is to examine and reduce disparities that affect diabetes and depression by incorporating community-informed measures that impact both mental and physical health to improve overall health outcomes. A key aspect of the approach is learning from the community what actions they feel would create the most opportunity for that improvement.
2024-2026 Addressing co-occurring diabetes and depression for SNBC members report (PDF)
This initiative is designed to promote a “healthy start” for our PMAP and MinnesotaCare children by improving services for pregnant women and infants. We identified and included measures in areas that have the most significant racial and ethnic disparities. In pursuit of community-informed measurement, groups that are most negatively impacted by structural inequities will have the opportunity to help identify, design, and validate a quality metric that can be considered as part of our overall healthcare quality improvement cycle.
2024-2026 PMAP/MinnesotaCare healthy start report (PDF)
This initiative is designed to promote health equity and decrease racial disparities for SNBC members living with diabetes by providing information for them to self-manage their diabetes. The goal is to reduce disparities in health care, access to care, and to address social determinants.
2021-2023 SNBC comprehensive diabetes care report (PDF)
This initiative is designed to promote a “healthy start” for our PMAP and MinnesotaCare children by improving services provided to pregnant women and infants. We identified and included measures in areas that have the most significant racial and ethnic disparities.
2021-2023 PMAP/MinnesotaCare healthy start report (PDF)
This performance improvement project seeks to decrease the initial use of opioids to prevent chronic use and addiction among members. According to data from the Medical Examiner’s Office, there were 338 opioid-related deaths in Hennepin County in 2021, a 24% increase from 2020 to 2021. The increase in the last two years is believed to be related to the COVID-19 pandemic.
The main tactic this project uses is educating providers, care coordinators, community workers, members and the public about opioid issues, options for alternative pain treatment and safe disposal practices.
Reducing chronic opioid use report (PDF)
Focus studies are generally 1-year initiatives.
2022 Breast cancer screening focus study (PDF)
2022 Substance use disorder and hospital readmissions focus study (PDF)
2022 member survey results (PDF)
Clinical practice guidelines describe appropriate care based on the best available scientific evidence and broad consensus. Their use promotes best practices, reduces disparities and encourages efficient use of resources.
Go to our clinical practice guidelines webpage
DHS approved 2/27/2023; QM-1416-MC
612-596-1036, TTY 711
Info for a healthy you