Our initiatives focus on the quality and safety of clinical care and the service quality our members receive. Each year, we monitor and evaluate our initiatives to identify areas that can be improved.
If you want more information, call us at 612-596-1036, TTY 711.
The Hennepin Health Healthwise® Knowledgebase has information and videos about nutrition, illnesses and how to stay healthy.
PIPs support consistent provider practices to lessen member confusion and enhance their health care experiences. PIPS also seek to provide continuity of care, promote racial equity and prevent duplicate services. We often work with other Minnesota MCOs and stakeholders to execute the PIPs. Typical PIPs run over a 3-year period.
This initiative is designed to promote health equity and decrease racial disparities for SNBC members living with diabetes by providing information for them to self-manage their diabetes. The goal is to reduce disparities in health care, access to care, and to address social determinants. Read the 2021 report (PDF)
This initiative is designed to promote a “healthy start” for our PMAP and MinnesotaCare children members by improving services provided to pregnant woman and infants. We identified and included measures in areas that have the most significant racial and ethnic disparities. Read the 2021 report (PDF)
This performance improvement project seeks to decrease the initial use of opioids to prevent chronic use and addiction among members. According to data from the Medical Examiner’s Office, there were 338 opioid-related deaths in Hennepin County in 2021, a 24% increase from 2020 to 2021. The increase in the last two years is believed to be related to the COVID-19 pandemic.
The main tactic this project uses is educating providers, care coordinators, community workers, members and the public about opioid issues, options for alternative pain treatment and safe disposal practices.
Read the 2021 report (PDF)
Focus studies are generally 1-year initiatives.
Colon and rectal cancers have the fourth highest death rate of all cancers in Minnesota. Screening can help find cancers early. Since early 2020, colorectal cancer screenings dropped by roughly 90%. For these reasons, we want to understand the rates and demographics of colorectal cancer screenings among our members. We will use this information to develop actions to raise screening rates. Read the 2021 report (PDF)
This focus study looked at rates and racial and ethnic patterns of COVID-19 vaccinations in the Hennepin Health population. Through this study, we expect to take appropriate steps to address identified racial and ethnic disparities.
Clinical practice guidelines describe appropriate care based on the best available scientific evidence and broad consensus. Their use promotes best practices, reduces disparities and encourages efficient use of resources.
Go to our clinical practice guidelines webpage
Improve dental access and utilization for PMAP and MNCare members (2017 – 2020) Read the 2020 report (PDF)
SNBC dental access improvement and evaluation (2017 – 2020) Read the 2020 report (PDF)
For help to find a dental provider, members call Delta Dental at 651-348-3233 (866-298-5549), TTY 711, from 7 a.m. to 7 p.m., Monday-Friday.
COVID-19 racial and ethnic disparities study (2020) Read the 2020 report (PDF)
Increase member satisfaction through website improvement (2019-2020) Read the 2020 report (PDF)
Homelessness readmission pilot (2019) Read the report (PDF)
Increase medication adherence (2018 –2019) Read the 2019 report (PDF)
Increase preventative care among children and adolescents (2018 - 2019) Read the 2019 report (PDF)
DHS approved 2/27/2023; QM-1416-MC
612-596-1036, TTY 800-627-3529
Info for a healthy you